Frequently Asked Questions

  • What are the check-in times for boarding?
    • Monday-Friday 7:30 am to 2:00 pm, Saturday 9:00 am 10:00 am.
    • Pick-ups only Sunday 4:00 pm – 5:00 pm
    • Before or after hours arrangements are available by appointment.
  • What are the pick up times for boarding?
    • Monday-Friday 7:30 am to 12:00 pm
    • Saturday 9:00 am 12:00 pm.
    • Sunday 4:00 pm – 5:00 pm (You are charged for Sunday night)
  • How can I make reservations?
    • Deposit required at time reservation is made.
    • Reservations can be made in person or by phone.
  • What vaccinations are required for my dog to board?
    • Dogs must be current on DHLPP, Rabies and Bordetella.
    • Out of state dogs must be current on Canine Influenza.
  • What vaccinations are required for my cat to board?
    • Cats must be current on FVRCP and Rabies.
  • What is your cancellation policy?
    • A 7 day notice prior to arrival date is required for a refund.
  • My pet takes several medications. Will you give my pet these medications?
    • Our boarding staff will give the required medications in the prescribed doses to your pet.
  • Can I come in for a tour?
    • Tours are offered Monday through Friday from 9 am – 3 pm.
  • Does your boarding facility fill up?
    • Yes, quite frequently we are full. Please call in for a reservation.
  • Can I call to check on my pet while he/she is at your facility?
    • Absolutely!
  • What are the cat accommodations like?
    • Our cat condos have large windows facing outside that overlook nature. They have large perches to people watch or recline in their suites and take in a movie!
  • Do you offer group play for boarding dogs?
    • No, we do not offer group play time. Each dog is given individual outings in our gravel yard four times each day.
  • What do I need to bring for my dog/cat to board?
    • You can bring their favorite toy, bed/blanket, and treats.
    • You must bring their FOOD and any medications they are currently taking.
    • Water Buckets/Bowls & Food Bowls are provided.